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NHS 111

NHS 111 is a new telephone service for people in (Kent/Sussex/Surrey) to call if they need medical help fast but are not in a life-threatening situation.

The easy to remember number has been introduced to help people get the right help, at the right time, especially at weekend and out of hours.

NHS 111 is free to call and is available 24 hours a day, 365 days a year.

Your call to NHS 111 will be handled by a team of fully trained advisers and experienced nurses and doctors  who will assess your condition and direct you to the local service that can help you best, when you need it.

Ther are now only three numbers to call if you need NHS care urgently: 999 for life-threatening emergencies, your GP Surgery and NHS 111.

Thank you.

Repeat Prescriptions

Patients taking regular medication are usually able to obtain repeated prescriptions without having to see a doctor on each occasion. However we do carry out annual reviews with patients who are on repeat mediction. With each prescription is a computer slip listing the medications prescribed. This will also inform patients if it is likely that their prescription needs reviewing by their doctor before a further issue. We advise all patients to take note of these slips and keep them safe.

You can request a repeat prescription in the following ways:

  • By posting your prescription advice slip to the surgery, clearly marking the required drugs.
  • By making a request at the surgery in person.
  • By making a request at your preferred pharmacy if you have joined our repeat dispensing scheme
  • By using our On-line Prescription Ordering Service. Please note that in order to use this service you must first register by completing a form available at surgery reception. This service is generally not suitable for patients who take advantage of the Repeat Dispensing scheme.
  • Please provide a proof of ID when collecting your PIN number.


Prescriptions may be collected from the surgery or can be collected by a local pharmacy of your choice. You must contact the relevant pharmacy to arrange this. Some pharmacies operate a delivery service.

 Please do allow 48 hours for prescriptions to be issued. If your medication requires authorisation then you may need to see a doctor before a further prescription is issued. Usually where this is the case, your previous prescription will have had a warning message attached. We regret we are unable to deal with prescription requests after 4.00 pm.

We are now operating the repeat dispensing scheme in conjunction with local pharmacies. If you receive a regular, unchanging prescription you may be able to request your prescription direct from the pharmacy only returning to the Surgery when a review of your treatment is due. Ask your G.P. for more information.

Repeat Dispensing

What is repeat dispensing?

It is a new way of getting your medicines or other prescribed items without asking your doctor for a prescription each time. If your prescription list is regular and unchanging then this is an ideal method for you. If your medicines are constantly changing in dose or type, then repeat dispensing is not a good method.

How does it work?

Your doctor will sign and give you an authorising repeat dispensing prescription along with a number of repeat dispensing issue forms. You should then take all of these to the pharmacy of your choice. The pharmacist will then issue your first prescription.

What do I do when my prescription runs out?

You should return to the pharmacy where your next issue will be dispensed.

What happens when my repeat dispensing issue forms have run out?

You should return to your doctor for review of your medication. Your pharmacist should advise you when your issue forms have run out.

Do I need to use the same pharmacy?

Yes. Most pharmacies provide this service. If you wish to change, you will need to get a fresh authorisation and set of issues from your doctor.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website