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NHS 111

NHS 111 is a new telephone service for people in (Kent/Sussex/Surrey) to call if they need medical help fast but are not in a life-threatening situation.

The easy to remember number has been introduced to help people get the right help, at the right time, especially at weekend and out of hours.

NHS 111 is free to call and is available 24 hours a day, 365 days a year.

Your call to NHS 111 will be handled by a team of fully trained advisers and experienced nurses and doctors  who will assess your condition and direct you to the local service that can help you best, when you need it.

Ther are now only three numbers to call if you need NHS care urgently: 999 for life-threatening emergencies, your GP Surgery and NHS 111.

Thank you.


The Practice offers two types of appointments routine and emergency appointments for matters of an urgent nature.

You can book an appointment by either calling the surgery on 01932 414153 (during office hours only) or by visiting our reception desk.

Please note that all telephone calls may be recorded.

Individual consultation times with the GP or the Practice Nurse may vary. Appointments are generally available between 09.00 to 12.00 and 15.30 to 18.00 and can be booked up to two weeks in advance.  On Mondays and Tuesdays the Practice runs an evening surgery from 18.30 with limited appointments available. 

Emergency appointments can be booked on the day. Children under 16 must be accompanied by an adult.

Please remember to make a separate appointment for each person to be seen.

To book appointments or request repeat prescriptions on-line, please ask at reception for your unique user ID and password. Please bring ID with you. 

If you cannot keep your appointment

If you cannot keep your appointment please let us know so that we can offer that time to somebody else. If you fail to attend a letter will be sent to you, if you fail to attend three appointments in six months. A further letter will be sent and it may result in your removal from the practice list.

If you arrive more than 10 minutes late for a routine appointment without prior warning, you may be asked to re-book your appointment.

If you are allocated an emergency appointment and arrive late, the doctor will see you at the end of his surgery.

Nursing Facilities

Nursing facilities are provided 3 days per week.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website